Feb 1, 2011 Comments Off
BOA: Die Already
In celebration of the possible Bank of America wikileaks takedown, I offer one of my own unpublished wikileaks: an old Bank of America customer service chat with “Emmanuel.” This is for reals.
Emmanuel: How may I assist you today?
You: I closed my account over a month ago and just received a service charge.
You: I need the account FULLY closed and the service charge refunded.
Emmanuel: I understand that you want to close the account.
Emmanuel: May I have the last four digits of the account concerned?
You: It should already be closed.
Emmanuel: Thank you for the information
Emmanuel: Please be with me.
You: I will be with you.
Emmanuel: Thank you.
Emmanuel: I appreciate your time and patience to chat with me.
You: I enjoy our time together.
Emmanuel: Please bear with me for me minute.
Emmanuel: Thank you,
(several minutes pass)
You: You still there? I had a bubble bath while waiting.
Emmanuel: I sincerely apologize to keep you waiting.
Emmanuel: I see that I am successfully placed the request for closing
the account.
You: And the $8.95 charge will be refunded?
Emmanuel: I request you not to make any activity on the account
othewise the account will get active . The account will take 3-5
business days to close the account . I was able to refund the fee as
well.
Emmanuel: Is there anything else I may assist you today?
You: I haven’t made any activity on the account before, but they still
charged me. How do I know it won’t happen again?
Emmanuel: I see that the monthly maintenance fee was assessed to the account .
You: That’s the problem.
Emmanuel: It will occur in a month .
Emmanuel: I apologize and do regret the trouble you had to face today.
Emmanuel: I assure that you will not get this trouble again!
You: What will occur? I don’t want to get charged for an account I have closed.
You: So it is COMPLETELY closed now?
You: No more service charge?
Emmanuel: Yes!
Emmanuel: It will be closed!
Emmanuel: Is there anything else I may assist you today?
You: Yes, BoA has repaid the government bailout loans, so when do we get
reimbursement checks?
Emmanuel: I wish I could have answered but unfortunately my scope is
limited to Savings and Checking accounts.]
Emmanuel: I will help you with the contact details to get the query resolved
Emmanuel: Please contact us at: 1.800.432.1000. We are available from
7 a.m. to 10 p.m. Monday through Friday and 8 a.m. to 5 p.m. Saturday
and Sunday, Local Time.
You: Ah, I see. Ok, thanks. Back to my bubble bath.
Emmanuel: Sure!
Emmanuel: It was a pleasure assisting you today. Have a pleasant day
and take care.
You: I enjoyed our time together.
Emmanuel: Bye and Have a great day ahead!
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