Emmanuel: How may I assist you today?
You: I closed my account over a month ago and just received a service charge.
You: I need the account FULLY closed and the service charge refunded.
Emmanuel: I understand that you want to close the account.
Emmanuel: May I have the last four digits of the account concerned?
You: It should already be closed.
Emmanuel: Thank you for the information
Emmanuel: Please be with me.
You: I will be with you.
Emmanuel: Thank you.
Emmanuel: I appreciate your time and patience to chat with me.
You: I enjoy our time together.
Emmanuel: Please bear with me for me minute.
Emmanuel: Thank you,
(several minutes pass)
You: You still there? I had a bubble bath while waiting.
Emmanuel: I sincerely apologize to keep you waiting.
Emmanuel: I see that I am successfully placed the request for closing
the account.
You: And the $8.95 charge will be refunded?
Emmanuel: I request you not to make any activity on the account
othewise the account will get active . The account will take 3-5
business days to close the account . I was able to refund the fee as
well.
Emmanuel: Is there anything else I may assist you today?
You: I haven’t made any activity on the account before, but they still
charged me. How do I know it won’t happen again?
Emmanuel: I see that the monthly maintenance fee was assessed to the account .
You: That’s the problem.
Emmanuel: It will occur in a month .
Emmanuel: I apologize and do regret the trouble you had to face today.
Emmanuel: I assure that you will not get this trouble again!
You: What will occur? I don’t want to get charged for an account I have closed.
You: So it is COMPLETELY closed now?
You: No more service charge?
Emmanuel: Yes!
Emmanuel: It will be closed!
Emmanuel: Is there anything else I may assist you today?
You: Yes, BoA has repaid the government bailout loans, so when do we get
reimbursement checks?
Emmanuel: I wish I could have answered but unfortunately my scope is
limited to Savings and Checking accounts.]
Emmanuel: I will help you with the contact details to get the query resolved
Emmanuel: Please contact us at: 1.800.432.1000. We are available from
7 a.m. to 10 p.m. Monday through Friday and 8 a.m. to 5 p.m. Saturday
and Sunday, Local Time.
You: Ah, I see. Ok, thanks. Back to my bubble bath.
Emmanuel: Sure!
Emmanuel: It was a pleasure assisting you today. Have a pleasant day
and take care.
You: I enjoyed our time together.
Emmanuel: Bye and Have a great day ahead!

(skip to 1:30 for this)

“Your territory ain’t gonna mean shit, if your product is weak. Go ahead and ask them motherfuckers trying to sell them Ford tentpoles and you got niggas riding around in Japanese and German cars in America all day. “

So listen up, idiots, and adjourn your asses.